Privacy Policy

Oh Doggo Grooming

Last updated: 26 October 2026

At Oh Doggo Grooming, your privacy is important to me. This policy explains how I collect, use and protect your personal information when you enquire about or use my dog grooming services.

1. Who I am

Oh Doggo Grooming is an independent, one-to-one dog grooming business based at:

The Wooden Hut, 8 Skipton Road, Foulridge, Lancashire.

Website: www.ohdoggogrooming.co.uk

Email: abi@ohdoggogrooming.co.uk

Oh Doggo Grooming is operated by Abigail Shaw as a sole trader, who is responsible for how your personal information is handled.

2. What information I collect

When you complete an enquiry form, arrange an appointment or use my services, I may collect:

Your name, email address and telephone number.
An additional or emergency contact's name and telephone number.
Information about your dog, including their name, breed, age and weight.
Your dog's grooming history, behaviour, temperament and grooming requirements.
Relevant veterinary information, medical conditions and medication relating to your dog.
Photographs of your dog provided through enquiry forms or taken during appointments.
Appointment history, grooming notes, signed agreements and payment records.
Communications between you and Oh Doggo Grooming.

My website may also collect technical information, such as your IP address and cookie preferences.

3. Why I collect this information

Your information is used to:

Respond to enquiries and assess whether I can accommodate your dog's grooming requirements.
Arrange, manage and confirm appointments.
Provide safe, appropriate and individualised grooming services.
Maintain accurate grooming and appointment records.
Contact you or your nominated emergency contact when necessary.
Contact your dog's veterinary practice where appropriate, including in an emergency.
Send appointment reminders and important service updates.
Process payments and maintain business records.
Comply with legal and accounting obligations.

4. My legal reasons for using your information

Under UK data protection law, I process personal information where necessary for:

Contractual purposes: To respond to requests for grooming services, arrange appointments and provide those services.
Legitimate interests: To maintain relevant grooming records, manage enquiries, operate my business safely and contact nominated emergency contacts where appropriate.
Legal obligations: To maintain records required for tax, accounting and other applicable laws.
Consent: Where required, such as for certain marketing communications or optional uses of photographs.

You can withdraw consent for activities based on consent at any time.

5. How your information is stored

Oh Doggo Grooming uses trusted third-party services to help manage business information.

These include:

Wix: For website enquiries, client forms and signed agreements.
Savvy: For customer profiles, appointment management and reminders.
Google Workspace: For business email communications.

These services may store or process information on my behalf.

I take reasonable steps to protect information from unauthorised access, misuse or disclosure.

Where service providers process personal information outside the UK, I will ensure that appropriate data protection safeguards apply.

6. Sharing your information

Your personal information is not sold to third parties.

Information may be shared with service providers where necessary to operate Oh Doggo Grooming.

In appropriate circumstances, relevant information may also be shared with veterinary professionals, payment providers, insurers, professional advisers or authorities where legally required.

Only information reasonably necessary for the relevant purpose will be shared.

7. Photographs of your dog

Photographs may be collected to help assess grooming requirements or maintain accurate grooming records.

Photographs used for these purposes will not automatically be used for advertising.

I will seek your permission before using identifiable photographs of your dog for promotional purposes, including on my website or social media.

You may withdraw permission for future promotional use by contacting me.

8. How long information is kept

Personal information will only be kept for as long as reasonably necessary.

As a proposed retention approach:

Enquiries that do not result in appointments will normally be deleted after 12 months.
Active client records will be retained while you continue using Oh Doggo Grooming.
Grooming records may be retained for up to two years after your last appointment, unless a longer period is reasonably necessary for a dispute, insurance matter or legal requirement.
Financial and accounting records will be retained for the period required by applicable tax legislation.

Information that is no longer required will be securely deleted or anonymised where appropriate.

9. Your rights

Under UK data protection law, you may have the right to:

Request access to personal information I hold about you.
Ask for inaccurate information to be corrected.
Request deletion of your information in certain circumstances.
Object to or request restriction of certain processing.
Request transfer of certain information to another provider.
Withdraw consent where processing relies on consent.

These rights are subject to applicable legal requirements and exceptions.

To make a request, please contact me using the business email address listed above.

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Cookies

The Oh Doggo Grooming website is hosted through Wix and may use cookies necessary for website functionality, security and performance.

If optional analytics or marketing cookies are used, information about these will be provided through the website's cookie information or consent settings, as applicable.

11. Updates to this policy

This Privacy Policy may be updated occasionally to reflect changes in business practices, services or legal requirements.

The latest version will always be available on www.ohdoggogrooming.co.uk.

12. Contact

If you have any questions about this policy or how your information is handled, please contact:

Oh Doggo Grooming

The Wooden Hut, 8 Skipton Road, Foulridge, Lancashire

Email: abi@ohdoggogrooming.co.uk

Website: www.ohdoggogrooming.co.uk